Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Pokok House will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.

Please return your purchase to the following address:
Pokok House
17 Jalan PP 18, Taman Pinggiran Putra, 43300 Seri Kembangan, Selangor

Please contact us at contact@pokokhouse.com or Whatsapp at Pokok House general Pokok House admin if you have any questions or doubts.